Deliveries & Returns

We want you to be completely happy with your purchase. Below you’ll find all the information you need about deliveries and returns.

Deliveries

All orders are carefully handcrafted to order, ensuring the highest quality. Processing times may vary depending on the item. Once your order is ready, it will be dispatched via a tracked delivery service.

You’ll receive a confirmation email once your order has shipped, along with tracking information so you can follow its journey. Delivery times depend on your location and the shipping method selected at checkout.

Returns & Exchanges

We accept returns and exchanges within 14 days of delivery, provided the item is unused and in its original condition. To initiate a return, please visit our returns portal at rubyeternityrings.com.

Once your return is received and inspected, we’ll process your refund or exchange. Please note that original shipping costs are non-refundable, and return shipping is the responsibility of the customer.

Damaged or Faulty Items

In the rare event that your item arrives damaged or faulty, please contact us immediately. We’ll arrange a replacement or refund as quickly as possible.

For any further questions regarding deliveries or returns, please visit our FAQ page or reach out through our contact form.

Thank you for shopping with us!